FAQ
Get answers when you need them .
What exactly does StayCierge do?
We’re your virtual co-host. StayCierge handles guest communication, cleaner coordination, calendar management, listing optimization, dispute resolution, and more — so you can run your short-term rentals without being hands-on 24/7.
Do you offer 24/7 guest messaging?
Yes — 100%. Our team responds to guests any time of day or night to ensure fast replies, happier guests, and higher ratings.
Can you work with my current property management system?
Absolutely. We integrate seamlessly with popular PMS platforms like Guesty, Hostaway, Lodgify, and others to plug into your existing workflow without disruption.
How do you handle cleaning and turnovers?
We coordinate directly with your cleaning team (or help you set one up), manage schedules, confirm turnovers, and keep everything aligned between bookings — so each guest walks into a spotless space.
Is StayCierge suitable for just one or two listings?
Yes! Whether you’re just starting out or managing dozens of properties, we tailor our service to match your portfolio size and needs. Big or small, we make hosting easier.
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