An Airbnb virtual assistant is a trained remote team member who runs the day-to-day of your short-term rental: guest messages, booking and calendar management, cleaner scheduling, maintenance follow-up and review responses. StayCierge virtual assistants cover your listings 24/7, work inside the tools you already use, and start from $80 per listing per month.
You keep control of your properties and your pricing. We take the inbox, the scheduling and the late-night questions off your plate, so you can manage more listings without hiring locally.
What our Airbnb virtual assistants do
- 24/7 guest communication: inquiries, pre-booking questions, check-in instructions, during-stay issues and check-out reminders. See 24/7 guest communication.
- Booking and calendar management: reservation requests, alterations, cancellations and calendar blocks across Airbnb, Vrbo and Booking.com.
- Cleaning and turnover scheduling: booking cleaners, confirming turnovers and checking photos. See cleaning and turnover coordination.
- Maintenance coordination: logging issues, contacting vendors and following up until fixed. See maintenance coordination.
- Review management: responding to every review and asking happy guests to leave one. See review management.
- Damage claims and disputes: gathering evidence and filing claims through AirCover and the platforms. See damage claims and dispute resolution.
Works inside the tools you already use
Our assistants work in your property management system (PMS) and channel manager, including Guesty, Hostaway, Hospitable, Hostfully, Lodgify and Enso Connect, as well as directly in the Airbnb, Vrbo and Booking.com apps. You don't need to change your setup.
Pricing
- 24/7 guest messaging
- Calendar and booking management
- Cleaner and maintenance coordination
- Review responses
- Everything in VA support
- Revenue management and dynamic pricing
- Listing optimization
- Damage claims and disputes
Flat monthly pricing per listing. Unlike a co-host who takes a percentage of every booking, your cost doesn't rise when your revenue does.
Virtual assistant vs. co-host vs. hiring locally
| StayCierge VA | Percentage co-host | Local hire | |
|---|---|---|---|
| Cost model | Flat, from $80 per listing / month | Often 10%–30% of booking revenue | Hourly wage or salary |
| 24/7 coverage | Yes, team-based | Depends on the person | Rarely |
| Holiday and sick cover | Built in | Depends | You arrange it |
| On-site visits | No, we coordinate your local team | Often yes | Yes |
For a deeper comparison, read Airbnb virtual assistant vs co-host and how much an Airbnb virtual assistant costs.
Who it's for
- Self-managing hosts who are tired of answering messages at 2 a.m.
- Hosts growing from a few listings to a portfolio.
- Property management companies that need extra guest-experience staff without local hiring.
- Remote owners in the US, Canada and the UK.
How to get started
- Book a call. Tell us about your listings, tools and how you like things done.
- Onboarding. We document your house rules, message templates, cleaners and vendors.
- Go live. Your assistant team takes over messaging and operations, with clear handover notes.
Get your evenings back
Tell us how many listings you have and which tools you use. We'll show you exactly how our assistants would run them.
Get a free quoteCheck your revenue potentialFrequently asked questions
What does an Airbnb virtual assistant do?
An Airbnb virtual assistant handles guest messages, booking and calendar management, cleaner and maintenance scheduling, review responses and claims, all remotely. They coordinate your local cleaners and vendors rather than visiting the property.
How much does an Airbnb virtual assistant cost?
StayCierge virtual assistant support starts at $80 per listing per month. Freelance VAs are usually paid hourly, and co-hosts often take a percentage of booking revenue.
Are your virtual assistants available 24/7?
Yes. Our team covers guest communication around the clock, including nights, weekends and holidays.
Which property management systems do you work with?
We work with Guesty, Hostaway, Hospitable, Hostfully, Lodgify, Enso Connect and others, as well as directly in the Airbnb, Vrbo and Booking.com apps.
Is a virtual assistant the same as a co-host?
Not quite. A co-host is usually added to your listing and often paid a percentage of bookings, and may handle on-site tasks. A virtual assistant works remotely on a flat fee and coordinates your local team.
Can I keep doing my own pricing?
Yes. With virtual assistant support you stay in charge of pricing. If you want us to handle it, our full management plan includes revenue management.
How long does onboarding take?
Onboarding time depends on how many listings you have and how your processes are documented. We'll give you a timeline on your first call.